General provisions

1.1. This Privacy Policy explains how iDomus collects, uses, shares and protects personal data when you visit our website or contact us about our products and services.

1.2. iDomus is responsible for the personal data it processes as a data controller. We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Irish data protection law.

1.3. You can contact us using the following details:

Privacy Policy definitions

2.1. Personal data means information relating to an identified or identifiable individual.

2.2. Processing means any operation carried out on personal data, including collection, recording, storage, use, disclosure, restriction or deletion.

2.3. Data controller means the organisation that determines why and how personal data is processed.

2.4. Data subject means an individual whose personal data is processed.

2.5. Cookie means a small file stored on your device when you browse a website.

2.6. Direct marketing means communications promoting products or services directly to an individual.

Personal data collection and use

3.1. We collect information you provide when you contact us, request a quotation or discuss a project. This may include your name, email address, telephone number, business details, project address, drawings, specifications and the contents of your enquiry. Please only provide personal data relevant to your request.

3.2. We use this information to respond to enquiries, prepare quotations, discuss engineered timber construction, timber cladding and related products, and manage agreed work. The legal basis is taking steps at your request before entering into a contract or performing a contract. Where an enquiry falls outside these purposes, we rely on our legitimate interest in responding to business enquiries.

3.3. We may process correspondence and technical website information, such as IP addresses and server logs, for our legitimate interests in administering and securing the website and managing our business. Where required, we process records to comply with legal obligations.

3.4. Where we send marketing communications based on your consent, you can withdraw that consent or unsubscribe at any time. Withdrawing consent does not affect earlier lawful processing.

3.5. Cookies and embedded third-party content may collect technical information. Non-essential cookies require consent where applicable. You can also manage cookies through your browser; blocking necessary cookies may affect website functionality. Third-party websites and services have their own privacy notices.

3.6. We do not use your personal data for purposes incompatible with those described here unless permitted or required by law.

Your data protection rights

4.1. Subject to the conditions set out in the GDPR, you may request access to your personal data and correction of inaccurate or incomplete data.

4.2. You may request erasure or restriction of processing, object to processing based on legitimate interests, and request data portability where applicable.

4.3. You may object to direct marketing at any time and withdraw consent where processing is based on consent.

4.4. To exercise your rights, email info@idomus.ie. We may need to verify your identity before responding. We normally respond within one month; any lawful extension will be explained to you.

4.5. You have the right to lodge a complaint with the Irish Data Protection Commission, or another competent supervisory authority.

Data security and retention

5.1. We use appropriate organisational and technical measures to protect personal data against unauthorised access, loss, alteration or disclosure. No internet transmission or storage system can be guaranteed completely secure.

5.2. We retain personal data for as long as needed to handle your enquiry, deliver agreed work and meet applicable legal, accounting and record-keeping requirements. Retention depends on the type of record, the relationship with you and any outstanding legal claims.

5.3. Personal data may be shared with service providers supporting website hosting, IT, communication and administration, and with professional advisers or project partners where necessary for agreed work. We limit disclosure to what is needed and use appropriate safeguards. We may also disclose data where required by law.

5.4. Where personal data is transferred outside the European Economic Area, applicable GDPR safeguards are required, such as an adequacy decision or appropriate contractual safeguards.

Final provisions

6.1. Questions or requests about this Privacy Policy can be sent to info@idomus.ie or to our contact address above.

6.2. We may update this Privacy Policy to reflect changes to our website, services or legal requirements. The latest version is published on this page.